See your outstanding balance

Your outstanding balance could easily be seen through Settings > Plans & payments in Obsleads.

Unpaid invoices will be marked with "Unpaid", and is normally subject to the following issues:

• Insufficient funds on the card added to file. Obsleads will automatically retry the collection process in 1, 3, 5, 7 and 14 days after the due date. If unsuccessful, the invoice will be marked as uncollectible and will be sent to our specialized collections department for further investigation.
• Expired card. You are able to see which card that is added on file at the same page. Please replace the card added, and the collections will further continue on the specified bank dates.
• Security validation needed. For a few card types, including American Express, security validations needs to be carried out at random. You'll receive a email from our payment provider regarding this.
• Manual approval needed. For invoices of substantial amount, over 20.000 NOK, needs to be verified before processing, due to the risk of being fraudulent. You will receive a email from our payment provider, asking to verify the payment with 3D Secure. If this isn't done within 14 days from the due date, invoice will be marked as uncollectible and our specialized collections department will reach out to you for further investigations.

Invoices will be collected monthly, and will consist of the next months subscription fee plus the delivered leads for the previous month. For instance, a invoice for June will include the subscription fee for June + all delivered leads for May. For a few of our customers, specialized payment terms is applicable for your customer relationship. In these cases, the payment terms stated on your customer contract and collections period is applicable, including the payment period as stated.